Here at Teenage Helpline, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.  

About the role

This is an exciting opportunity for a highly experienced and motivated individual to join the Executive Leadership Team of our Charity. As HR Director, you will be responsible for leading our People team and ensuring that we attract, engage, develop and retain a motivated team of volunteers and staff across all departments of the Charity.

Your scope will include Learning & Development, Volunteer Engagement, Policy Development, HR Administration, DE&I and other areas that impact the people working for our Charity.

Responsibilities 

• Develop, maintain and execute our People & Volunteer strategy, ensuring that the Charity is able to attract, develop and retain a wide variety of volunteers in line with the skills profile required to deliver the overall Charity strategy.
• Work closely with the Executive Leadership Team to ensure that all people resources in all departments are functioning as required, and deploy initiatives to close any gaps.
• Fully own all People processes, policies and procedures, ensuring that all remain fit for purpose and effective for the Charity.
• Recruit, design and lead a team of People volunteers, ensuring that they have the right coaching and guidance to succeed. This involves ensuring that the structure of the People team remains appropriate as the Charity grows.
• Ensure correct partnership between the People team and the wider charity to ensure that all volunteer are staff resources are effectively engaged in their roles and that the Charity is getting the most from its volunteer resources.
• Deploy initiatives to ensure that our Charity is representative of the communities that we serve, and that our representative teams are trained and developed to deliver their roles to the highest standards.

Skills 

• Experience Requirement: At least 5 years experience in a HR Business Partner or Leadership role with prior experience in strategy development and execution.
  
• Exceptional leadership, business, and interpersonal proficiency.
• Prior thriving managerial experience.
• Be able to set business targets, timelines, plans and financial targets.
• Be able to stimulate and motivate employees, teams, and departments.
• Demonstrate a sound ability to network, negotiate and lead.
• Demonstrate a sound ability to be successful, self-directed, flexible and tactical, in the field of Human Resources.
• Excellent computer and technology skills.
• Be a visionary and inspirational leader and pioneer the organisation from the top.
• Demonstrate sound communication and presentation skills.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Teenage Helpline

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Teenage Helpline volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.