Here at Teenage Helpline, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.  

About the role

This is an exciting opportunity for a passionate individual to join the Teenage Helpline Youth Services Team, reporting directly into the Youth Services Director. As Impact Monitoring & Evaluation Manager, you will be directly influencing how the Charity measures its impact on our direct beneficiaries. You will develop key metrics and monitor progress versus those metrics, escalating concerns or gaps to the Youth Services Director and the broader Youth Services Leadership Team to seek solutions.

This role will produce information that will be delivered directly to the Board of Trustees, ensuring that the most senior leaders of the Charity understand the impact that our services are having on young people.

Responsibilities 

• Develop key impact measurement frameworks (KPI's) that assess the most appropriate ways to demonstrate the broad impact that the Charity is having on young people.
• Monitor the effectiveness of all charitable activities by maintaining these KPI's and the data that feeds into them.
• Regularly assess data, and escalate any gaps to the Youth Services Director or broader Youth Services Leadership Team to collectively work solutions.
• As required, build and lead a team of volunteers to support the Impact Monitoring & Evaluation team.
• Provide regular updates to the Executive Leadership Team and Board of Trustees on the charitable impact that our services is having.
• Provide information as required to support funding applications, corporate sponsorships and other partnership opportunities for the Charity.

Skills 

• 3+ years experience in a role that has developed and monitored KPI frameworks or assessed charitable impact.
• Ability to present information in a clear and concise manner, both written and verbal.
• Confidence to deliver information to senior levels of the organisation and in forums of broader staff.
• Proficient in the use of key IT software packages, including Office 365 and Microsoft Teams

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Teenage Helpline

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Teenage Helpline volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.