Here at Teenage Helpline, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.  

About the role

As Communications Director, you will sit on the Executive Team of the Charity, acting as a strategic leader to develop and execute our Communications Strategy. You will lead a team of ambitious volunteers who are responsible for communicating with all key stakeholder, both internally and externally, about our Charity and its activities. You will be at the heart of the Senior Leadership Team and will have real influence on the direction of our Charity and its success.

Key responsibilities:

• Develop, maintain and execute our Communications Strategy, taking into account our various channels in which we can use to share information about our activities.
• Review our outreach and channels used for communications – leading on delivery of content and engagement that will enable us to promote our services across audiences. This includes but is not limited to contributing to social content and development, delivery of template letters to be used to engage with potential partners, press releases, looking for opportunities to promote our work, supervising internal comms and developing campaign topics we can use as our ‘niche’. It will also involve maintaining a forward plan of activity and content at least six months in advance.
• Recruit, design, and lead a team of communications volunteers across various areas, ensuring that they have the right coaching and guidance to succeed. This involved ensuring that the structure of the Marketing team is remains appropriate as the Charity grows.
• Hold combines responsibility for all campaigns in conjunction with the head of marketing, ensuring that they promote the Charity in the right way and ensuring a consistent approach.
• Hold joint responsibility for campaigns, ensuring that they promote the Charity in the right way and ensuring a consistent approach.
• Ensure that regular reviews are undertaken to understand our key stakeholders and update our Communications approaches as required.
• Partner with our Marketing Director to ensure that a consistent approach is taken across the Marketing & Communications space. This role also requires strong working relationships with our Fundraising and Partnerships Directors as well.

Skills:

• Experience Requirement: At least 5 years experience in a Communications role with prior experience in strategy development and execution.
• Exceptional leadership, business, and interpersonal proficiency.
• Communications experience across audiences and channels
• Prior thriving managerial experience.
• Be able to set business targets, timelines, plans and financial targets.
• Be able to stimulate and motivate employees, teams, and departments.
• Demonstrate a sound ability to network, negotiate and lead.
• Demonstrate a sound ability to be successful, self-directed, flexible and tactical, in the field of communications.
• Excellent computer and technology skills.
• Be a visionary and inspirational leader and pioneer the organisation from the top.
• Demonstrate sound communication and presentation skills.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Teenage Helpline

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Teenage Helpline volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.