At Teenage Helpline, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK 💙 

Teenage Helpline is an online peer-to-peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues. 

All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other, work effectively together and do great work! 

We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give, but we are sure to celebrate and recognise their efforts. 

About the role

Software engineers are responsible for ensuring best practice across development projects and working collaboratively with the Development Team and wider stakeholders. The role involves communication with other Teenage Helpline team members; mentoring; developing solutions; working with IT Project Managers to plan timelines for work items and producing user guides and associated development documentation.

Responsibilities 

• Work with IT Project Managers to ensure work items are forecasted, estimated, and tracked effectively.
• Promote best practices such as adhering to the project's software development lifecycle requirements.
• Completing development work items as part of project delivery.
• Documenting creation of components.
• Reporting key updates and results to the Development Team Lead.
• Identify opportunities for new solutions and improvements in Teenage Helpline’s IT infrastructure and operations.
• Ensure software development best practices are upheld, documentation such as data diagrams are created, and relevant testing is completed.
• Willingness to advise on the direction of development through clear reasoning and justification.
• Collaborating with UI/UX Designers to deliver on website design.

Skills 

• Enthusiasm and willingness to learn about Teenage Helpline’s IT systems and processes.
• Passion for website and software development and how it can create value for Teenage Helpline’s operations.
• Keen on solving problems and building solutions.
• Open to learning new technologies for Teenage Helpline IT projects.
• Strong verbal and written communication skills.
• Organisational skills and the ability to ensure set tasks are delivered on time.
• Ability to plan and manage time effectively.
• Experience working with and mentoring others in a team.
• Strong IT skills and proficient use of Microsoft applications.
• Software engineering, programming, website development and software development understanding.
• Experience with JavaScript, CSS and HTML.
• Familiarity with frameworks and libraries such as React and AngularJS.
• Understanding of continuous integration and delivery (CI/CD)
• Understanding of version control systems such as Git.
• Experience with using a headless CMS.
• Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.

Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.

The Process

Our hiring process typically has three stages 

1. Video or Written Application (when applicable) 
2. Interview with the Talent Team
3. Interview with the Hiring Manager 

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.